ANALISIS FAKTOR-FAKTOR YANG MENENTUKAN KEPUASAN PELANGGAN DAN PENGARUHNYA TERHADAP LOYALITAS PELANGGAN BANK SYARIAH Studi Empiris Pada Bank Syariah Di Jawa Tengah dan D.I. Yogyakarta

SASONO, Eko and FERDINAND, Augusty Tae,(February 2007), ANALISIS FAKTOR-FAKTOR YANG MENENTUKAN KEPUASAN PELANGGAN DAN PENGARUHNYA TERHADAP LOYALITAS PELANGGAN BANK SYARIAH Studi Empiris Pada Bank Syariah Di Jawa Tengah dan D.I. Yogyakarta. , UNSPECIFIED, UNSPECIFIED

[thumbnail of Cover] Text (Cover) - Published Version
Download (233kB)
[thumbnail of Abstrak (Inggris)] Text (Abstrak (Inggris)) - Published Version
Download (330kB)
[thumbnail of Abstrak (Indonesia)] Text (Abstrak (Indonesia)) - Published Version
Download (331kB)
[thumbnail of Daftar Isi] Text (Daftar Isi) - Published Version
Download (226kB)
[thumbnail of Daftar Pustaka] Text (Daftar Pustaka) - Published Version
Download (452kB)
[thumbnail of Fulltext PDF Bookmarks] Text (Fulltext PDF Bookmarks)
Restricted to Repository staff only

Download (1MB) | Request a copy
Keywords : service quality, service feature, customer complaint handling, customer satisfaction, customer loyalty, kualitas layanan, fitur layanan, penanganan keluhan pelanggan, kepuasan pelanggan, loyalitas pelanggan
Journal or Publication Title: UNSPECIFIED
Volume: UNSPECIFIED
Number: UNSPECIFIED
Item Type: Thesis (Masters)
Subjects: Manajemen
Depositing User: Mohamad Sulamul Hadi
Date Deposited: 24 Nov 2021 07:02
Last Modified: 24 Nov 2021 07:03
URI: https://repofeb.undip.ac.id/id/eprint/9622

Actions (login required)

View Item
View Item