SASONO, Eko and FERDINAND, Augusty Tae,(February 2007), ANALISIS FAKTOR-FAKTOR YANG MENENTUKAN KEPUASAN PELANGGAN DAN PENGARUHNYA TERHADAP LOYALITAS PELANGGAN BANK SYARIAH Studi Empiris Pada Bank Syariah Di Jawa Tengah dan D.I. Yogyakarta. , UNSPECIFIED, UNSPECIFIED
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Keywords : | service quality, service feature, customer complaint handling, customer satisfaction, customer loyalty, kualitas layanan, fitur layanan, penanganan keluhan pelanggan, kepuasan pelanggan, loyalitas pelanggan |
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Journal or Publication Title: | UNSPECIFIED |
Volume: | UNSPECIFIED |
Number: | UNSPECIFIED |
Item Type: | Thesis (Masters) |
Subjects: | Manajemen |
Depositing User: | Mohamad Sulamul Hadi |
Date Deposited: | 24 Nov 2021 07:02 |
Last Modified: | 24 Nov 2021 07:03 |
URI: | https://repofeb.undip.ac.id/id/eprint/9622 |