Propensity to trust and knowledge sharing behavior: An evaluation of importance-performance analysis among Nigerian restaurant employees

Ogunmokun, Oluwatobi A and Eluwole, Kayode Kolawole and Avci, Turgay and Lasisi, Taiwo Temitope,(October 2019), Propensity to trust and knowledge sharing behavior: An evaluation of importance-performance analysis among Nigerian restaurant employees. , Tourism Management Perspectives, Elsevier Ltd

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Abstract

Drawing from knowledge management theory, this study examines the relationships between employee's propensity to trust, organic organizational structure, knowledge sharing behavior, and service innovation in a multivariate nexus in restaurants. Data from 180 restaurants with a total of 453 employees were used to test the research hypotheses via partial least square structural equation modelling. As expected, the results of the empirical analysis revealed that propensity to trust is positively related to knowledge sharing behavior, organic organizational structure and service innovation; and knowledge sharing behavior is positively related to organic organizational structure and service innovation. Further, this study established that both knowledge sharing behavior and organic organizational structure serially mediates the positive effect of propensity to trust on service innovation. The result of importance-performance analysis highlights propensity to trust as the highest important predictor of service innovation while knowledge sharing is the best performance factor for service innovation in restaurants.
Keywords : Knowledge sharing behavior Service innovation Partial least square structural equation modelling (PLS-SEM) Impact-performance map analysis (IPMA) Restaurants Knowledge management theory Trust propensity Organic structure, UNSPECIFIED
Journal or Publication Title: Tourism Management Perspectives
Volume: 33
Number: UNSPECIFIED
Item Type: Article
Subjects: Manajemen
Depositing User: Arief Eryka Zendy
Date Deposited: 19 Dec 2019 03:23
Last Modified: 19 Dec 2019 03:23
URI: https://repofeb.undip.ac.id/id/eprint/365

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